Privacy Policy


Welcome to our Privacy Policy

Your privacy is critically important to us.

Elfaleh is located at: Elfaleh- 60st – Almalaz - Riyadh - PO Box 381

Your Account Obligations

This Privacy Policy provides the manner your data is collected and used by Elfaleh.

You are advised to read this Privacy Policy carefully.

By accessing the services provided by you agree to the collection and use of your data by and certain authorized third party service providers in the manner provided in this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use the website –

By accepting the Privacy Policy during registration, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy.

This Privacy Policy is incorporated into and subject to the terms of the User Agreement.

Your Privacy protection with values your trust in us.

We want you to feel comfortable using our site and feel secure to share your information with us, thus we are extremely proud of our commitment to protect your privacy.

Please continue reading the following policy to understand how your personal information will be treated as you make full use of our Site.

Your Privacy Guarantee with Promises not to sell or rent your personal information to third parties (except as provided in this Privacy Policy) without your consent.

We and/or certain authorized third party service providers will use the personal information provided by you to provide you with the services, which we offer.

Third-Party Service Providers

We employ other companies and individuals to perform functions on our behalf.

Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, analyzing data, providing marketing assistance, providing search results, processing credit card payments. They have access to personal information needed to perform their functions, but may not use it for other purposes.

Information may be collected from you collects the details provided by you on registration together with information we learn about you from your use of our service and your visits to our Site.

We also collect information about the transactions you make including details of payment cards used.

We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback or completing profile forms.

We also monitor customer traffic patterns and Site use, which enables us to improve the service we provide.

We will collect only such information as is necessary and relevant to us to provide you with the services available on the Site.

We may collect the following personally identifiable information about you like:

Name including first and last name

Mobile phone number and contact details

Demographic profile (like your age, address)

You can terminate your account at any time. However, your information may remain stored in archive on our servers even after the deletion or the termination of your account.

Credit Card details

We do not keep any credit card details in our data base or server. It is important for you to protect against unauthorized access to your password and to your computer.

Be sure to sign off when finished using a shared computer.

Our Use of Your Information

We use your personal & contact information to

Get in touch with you whenever necessary

Supply the orders/ services requested by you

Preserve social history as governed by existing law or policy

Contact you as a survey respondent

Notify you if you win any contest

Send you promotional materials from our contest sponsors or advertisers

Who’s allowed to use does not sell products for purchase by children. If you are under 18, you may browse the website but you cannot purchase any product without the involvement of a parent or guardian.

Information that you can access gives you access to a range of information about your account and your interactions with for the purpose of viewing, updating and editing that information.

Our Disclosure of Your Information

We will not use your personal information for any purpose other than to complete a transaction with you. We do not rent, sell or share your personal information and we will not disclose any of your personally identifiable information to third parties unless:

  • We have your permission
  • To provide products or services you've requested
  • To help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of terms of use or to defend against legal claims
  • Special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure

What choices are available to you regarding Collection, Use and Distribution of Your Information?

Supplying personally identifiable information is entirely voluntary. You are not required to register with us in order to browse our Site. However, we offer some services only to visitors who do register.

You may change your interests at any time and may opt-in or opt-out of any marketing / promotional / newsletters mailings. reserves the right to send you certain service related communication, considered to be a part of your account without offering you the facility to opt-out. You may update your information and change your account settings at any time.

Upon request, we will remove / block your personally identifiable information from our database, thereby canceling your registration. However, your information may remain stored in archive on our servers even after the deletion or the termination of your account.

If we plan to use your personally identifiable information for any commercial purposes, we will notify you at the time we collect that information and allow you to opt-out of having your information used for those purposes.


To protect against the loss, misuse and alteration of the information under our control, we have in place appropriate physical, electronic and managerial procedures. For example, our servers are accessible only to authorized personnel and that your information is shared with respective personnel on need to know basis to complete the transaction and to provide the services requested by you.

Although we will endeavor to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using this Site, you agree that we will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.

Our payment system includes several methods/forms of payment methods:

For online payments: We accept payment by using mada card, credit cards (Visa or MasterCard only) for cards issued by Saudi banks only through the electronic portal of our banking service provider. In the case of online payment, the customer will receive a notification on the screen as soon as the payment is accepted. We do not bear any responsibility if the payment process is rejected or canceled by the credit card service provider for any reason. You must check with the bank providing the credit card service about the reason for the refusal.

We do not store your credit card information on the website. All information and details that you enter through the electronic payment gateway are encrypted for the purpose of security protection, and communications to and from the service provider's website are also encrypted.

We do not provide any of the payment information made through the site to other companies or individual parties unless it is requested by an official legal entity. This information is processed by our paymaster.

You must ensure that the information related to your credit card that you use to pay for electronic services is correct, valid and accurate, and you must use the credit card legally belonging to you. Your personal information will not be used or shared by the electronic services with any third party, with the exception of verifying the legality of the information and not forging it or when requested by law or legal regulations or at the request of the court. The website service (Online) will not be responsible in any way for credit card fraud. You will be held responsible for the use of counterfeit credit cards and will be fully responsible for proving otherwise.

In the event that we are unable to provide the application or part of it, we will inform you directly in this regard. All or part of the amount paid will be refunded by the credit card you used to pay the order amount.

Your use of the online payment service on our website is an implicit acceptance of your commitment to these terms. If you do not agree to any of the terms of these terms, please do not use this service.

Cancelling order

Cancellation of the order by Al-Falih reserves the right to cancel the order for any of the following reasons

Refusal / non-acceptance of the payment process
If the delivery address given by the customer is wrong, the contact information is wrong, or the customer is not able to reach the customer.
We cannot provide/deliver the requested product/service within a reasonable period of time which is (10) working days from the day the order was confirmed.

Cancellation of the order by the customer

To proceed with the order cancellation process, you must contact us first. You may cancel your order for any of the following reasons.
If the order has not been delivered or shipped to you. In the event of cancellation after the order has been shipped or sent, a cancellation fee will be charged to you. We reserve the right to match the time your order was shipped to the time you sent your cancellation request.
Returns, exchanges and refunds
The period allowed for a return request is 8 days from the date of receipt


Products that are not in their original packaging, products that have lost original labels or serial numbers, and accessories that are missing. Specific products such as: personal care, skin care, or hair care, or products sold by meters or by weight such as wires, chains, tiles, paints, or chemicals.

You must contact us to complete the Refund Request (RMPA) form before proceeding with the return process. The refund request form is valid for 7 days from its issuance.

In the event that the product is returned due to a defect in the product, a defect from the manufacturer, or as a result of damage during the delivery of the product, or due to the incorrect / wrong product delivery, no additional fees for the shipping service or bank transfer fees (29 SAR) will be charged. In the event of a return for other reasons, (the customer needs to change the product or the customer’s desire has changed in general), the shipping fee or bank transfer fee (SAR 29) will be charged to the customer.

In the event that the product is returned due to a product defect, manufacturer defect, damage during product delivery or incorrect/wrong product delivery, no additional shipping service fees will be charged. In the event of returns for other reasons, (the customer needs to exchange the product or the customer's desire has changed in general), a shipping fee will be charged to the customer.

When preparing to return the product, the product must be in its original condition with all accessories and instructions included. We do not accept returns on products that are scratched or damaged due to misuse or malfunction caused by using a mismatched volt. We reserve the right to agree to accept returns of products that do not meet the above criteria

Access or change your personally identifiable information

To protect your privacy and security, we will verify your identity before granting access or making changes to your personally-identifying information. If you have registered your profile on Elfaleh, your Elfaleh user name and Password are required in order to access your profile information We reserve the right to change or update our policies at any time. Such changes shall be effective immediately upon posting to this Site.

You can contact us by E-mail: [email protected], "You will be able to unsubscribe anytime by clicking on the unsubscribe link at the bottom of all our email communications."

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